Ovando Floral and Event Design

Wednesday, June 19, 2013

212.924.7848

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Floral Arrangements

Please add room temperature water to your arrangement upon receipt.
For lasting enjoyment, change water daily and trim stems at a diagonal angle.

You may expect to enjoy your cut flower arrangements for 3-5 days, provided they are properly cared for. If an arrangement does not last longer than 3 days, we will be happy to replace the arrangement free of charge.

Orchid Plants

Please add a cup of water to your orchid once per week.
Place in a well-lit room, away from direct sun light and drafts.
When all blooms have bloomed, cut stem to the roots, continue watering once a week and place orchid in direct sun light…then continue to enjoy its continued growth!

Orchid plants, with proper care, should continue to bloom for a minimum two (2) weeks. If an orchid plant does not last for 2 weeks, we will replace the plant free of charge.

Note: Please continue to care for the orchid as specified above. Once the flowers on your orchid are gone, trim the flowering stem down to 1" above the orchid leaves. The orchid may bloom again in the coming season!

Candle and Vases

NO REFUNDS. Ovando will gladly exchange your unopened and unused item in its full retail value for shopping credit.

Exchange by store

Ovando gladly accepts returns of undamaged or defective merchandise as purchased in our retail stores or via our online boutique www.ovandony.com. We offer full exchange within 30 days of original purchase. Requests for exchange of merchandise purchased by cash or check must be accompanied by the original gift receipt. Requests to exchange merchandise received as a gift must be accompanied by a gift receipt.

You can exchange your item at one of our two New York boutiques:

337 Bleecker St.

New York, NY 10014

212.924.7873

19 East 65^th St.

New York, NY 10065

212.988.2600

Exchange item by mail

Return labels will be sent by request of the recipient by e-mail. If you wish to receive a return label, please e-mail the Ovando Retail Department at info@ovandony.com. The Retail Department will then e-mail you a printable version of the Return Label which can be printed conveniently from your home.

Upon receiving the Return Label, securely pack your merchandise in a box of your choice (you may also use the original package if possible). Place the pre-printed return label on the outside of your package. Please note that the return label is not pre-paid, therefore, you will be responsible for the return shipping costs. In addition, return shipping is non-refundable; unless you received damaged, defective, or wrong item(s).

Mail your return/exchange to the following address:

Attention: Online Returns

120 West 28^th St.

Suite 2H

New York, New York 10001

Please allow 2-3 weeks from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. For returns from International and APO/FPO addresses, please allow 4-6 weeks from the return shipped date for your account to be credited, and 2-3 billing cycles for the credit to appear on your statement.

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